Privacy Policy

  PRIVACY POLICY 

1. Our Commitment to Your Privacy

In order to demonstrate our sincerity and commitment to protecting our customers' privacy, we at AapkeSitare have carefully formulated this Privacy Policy. We deeply respect the need for privacy and fully understand the importance of feeling safe and secure whenever you interact with us. We are fully committed to protecting your personal information and take all reasonable and possible steps to ensure that your experience at AapkeSitare is absolutely secure.

This Privacy Policy explains what data we collect, how we use it, with whom we may share it, and the choices available to you. By registering or using AapkeSitare (www.aapkesitare.com) or our mobile applications, you agree to the practices described in this policy. If you do not agree, please discontinue use of our platform.

2. Information We Collect

2.1 Information You Provide Directly

We do not collect any personally identifiable information (PII) about our customers unless they voluntarily provide it — for example, by filling out registration forms, feedback forms, surveys, or purchase forms. This may include:

• Registration details: name, mobile number, email address, gender, place of residence, and postcode.
• Birth details: date of birth, time of birth, and place of birth — essential for Kundli generation, horoscopes, and personalised consultation services.
• Marital status and occupation (optional, for personalised guidance).
• Consultation content: messages, feedback, and information shared with astrologers during sessions.
• Reviews, ratings, testimonials, and survey responses voluntarily submitted.

2.2 Information Collected Automatically

• IP address: used for website administration, identifying server issues, and monitoring usage statistics. Not linked to personal identity.
• Device and usage data: device type, operating system, browser type, and unique device identifiers.
• Log data: pages visited, time spent, referring URLs, and links clicked.
• Approximate geographic location based on IP address. Precise GPS location only with your explicit permission.

2.3 Cookies

When you browse our website or app, we may store information in the form of cookies on your device. Cookies are used to:

• Customise your current and future visits to AapkeSitare.
• Deliver content relevant to your interests and usage patterns.
• Save your login credentials so you do not have to re-enter them on every visit.
• Maintain your active session and wallet state seamlessly.

You may configure your browser to notify you when a cookie is sent, allowing you to accept or reject it. Certain platform sections may not function optimally if cookies are disabled.

2.4 Sensitive Personal Information

Birth data, family details, health disclosures, and personal life circumstances shared during consultations are treated as sensitive personal information. We apply heightened protections to such data and do not sell, rent, or commercially exploit it.

3. How We Use Your Information

• Create and manage your account, profile, and wallet.
• Deliver personalised reports — horoscopes, Kundli, Panchang outputs, and astrological content.
• Connect you with astrologers for live call and chat consultation sessions.
• Process payments, wallet top-ups, product purchases, and puja bookings.
• Send transactional communications: confirmations, receipts, and delivery updates.
• Send promotional communications and special offers — always with consent and opt-out available.
• Internal marketing, trend analysis, and platform administration.
• Comply with legal obligations, resolve disputes, and enforce our Terms & Conditions.

4. Use of Email Address

We give our complete assurance that your email address will be kept strictly safe and confidential. We will never disclose it to third parties. Any horoscopes, reports, or offers you choose to receive will be sent exclusively by AapkeSitare.

To unsubscribe from promotional or horoscope emails, send an email to support@aapkesitare.com with "UNSUBSCRIBE" in the subject line, or update your preferences in the app under Profile settings.

5. Sharing of Information

As a matter of policy, we do not disclose personally identifiable information to third parties without your prior express consent. We may share information only with:

• Astrologers on our platform: limited strictly to details necessary for the consultation.
• Payment processors and banking partners: for transaction processing and regulatory compliance.
• Cloud hosting and technology service providers: under strict confidentiality agreements.
• Analytics providers (e.g., Google Analytics): in anonymised or aggregated form only.
• Legal and regulatory authorities: when required by law, court order, or government directive.

We cannot guarantee that third parties may not unlawfully intercept transmissions. We implement all reasonable security measures, but no internet transmission is 100% secure.

Where you specifically opt in to sharing with identified third-party partners, your opt-in consent supersedes anything to the contrary in this policy for that specific activity.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Consultation data may be retained for a minimum period for follow-up sessions and dispute resolution. To request data deletion, email support@aapkesitare.com, subject to legal obligations.

7. Data Security

AapkeSitare implements industry-standard security measures including SSL/TLS encryption, secure servers, role-based access controls, and regular security audits to protect your personal information from unauthorised access. No method of electronic transmission or storage is 100% secure. We commit to promptly notifying users of any material data breach as required by applicable law.

8. Children's Privacy

AapkeSitare is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with information, we will delete it promptly. Please notify us at support@aapkesitare.com if you believe a minor has registered.

9. Third-Party Website Links

AapkeSitare expressly disowns any responsibility for the privacy policies or practices of other websites whose links may appear on our pages. Please review the privacy policy of any third-party website before providing personal information.

10. Your Rights — Updating, Correcting & Deleting Your Information

1. Log in to your account and go to Profile > Edit to update your personal details directly in the app.
2. To unsubscribe from promotional emails, email support@aapkesitare.com with "UNSUBSCRIBE" in the subject line.
3. To request correction or deletion of your data, email support@aapkesitare.com with your registered mobile number and description of the change required.
4. To delete your profile, use the Delete Account option in app settings, or email support@aapkesitare.com from your registered email address.

Please note: changes may not immediately propagate to all backup or archival databases. We assure you all reasonable efforts will be made to reflect changes across our systems in a timely manner.

You also hold the following rights with respect to your personal data:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (right to erasure), subject to legal retention obligations.
• Opt out of promotional communications at any time.
• Withdraw consent for processing of sensitive data (may affect certain personalised services).

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with a revised effective date. Continued use of the platform after changes constitutes your acceptance of the revised policy.

12. Contacting Us