Get Consultation from Experts
First Chat Free
Sign In
Enter your mobile number to continue
By signing in, you agree to our Terms Of Use and Privacy Policy
Download Our App For Better Experience
Return, Refund & Cancellation Policy
AapkeSitare – Online Astrology Consultation Platform
At AapkeSitare, we are committed to a fair and transparent refund experience. This policy applies to all services on our platform: digital reports, live consultation (talk/chat), Puja services, and physical store products. Please read each section carefully before placing your order.
|
📌 General Principle Customers are requested to exercise due discretion and care before placing orders. Refunds are not issued on the basis of dissatisfaction with astrological predictions, suggestions, or remedies, as these involve personal belief and interpretation. |
A. REPORTS (Digital Astrological Reports)
You may cancel a report order within ONE (1) HOUR of placing it by emailing support@aapkesitare.com. Once the report has been allocated to an astrologer for processing, no cancellation or refund requests will be entertained under any circumstances.
|
Report Type |
Delivery Time |
|
Standard Digital Reports |
Within 72 hours of receiving complete input details |
|
Personalised Premium Kundli (Handwritten) |
5–7 business days |
|
Annual Horoscope Report |
Within 72 hours |
|
Marriage / Specialised Prediction Reports |
Within 72 hours |
Delivery timeframes are approximate. Since reports are personalised and manually prepared, minor human delays may occur. Such delays will not be treated as grounds for a refund.
|
⚠️ Important Refund requests citing incorrect birth details (date, time, or place) provided by the customer will NOT be entertained under any circumstances. Please double-check all data before submission. If you notice an error, email support@aapkesitare.com within ONE HOUR of ordering. |
If the report received is significantly defective, blank, or does not correspond to the details submitted, please contact support@aapkesitare.com within 48 hours of receipt. We may offer a re-generation of the report or a wallet credit at our discretion.
B. TALK TO ASTROLOGER (Call & Chat Sessions)
|
📞 Session Charges Once you have initiated and paid for a Talk to Astrologer or Chat session, refund requests will not be entertained under any circumstances for completed sessions. Consultation minutes are credited to your account instantly upon payment. |
|
⚡ Instant Credit Confirmation Talk to Astrologer minutes are credited to your account INSTANTLY on submission of your payment details, including your registered mobile number. If you do not see the credit reflected within 5 minutes of payment, please contact support@aapkesitare.com before initiating any session. |
Wallet credits (not cash refunds) may be issued in the following specific situations:
|
📶 Network Disclaimer If a session disconnection was caused by a poor network connection or device issue on the user's end, no refund or wallet credit will be applicable. |
C. STORE PRODUCTS (Gemstones, Rudraksha, Yantra, Idols & More)
|
Delivery Region |
Cancellation Window |
|
Within India |
Within 48 hours of payment |
|
Outside India (International) |
Within 48 hours of payment |
To request cancellation, email support@aapkesitare.com within the applicable window stating your order ID and reason for cancellation. No refund requests will be entertained after the expiry of the 48-hour window.
|
Delivery Region |
Estimated Delivery Time |
|
Within India |
Within 7 days from date of submission of input details |
|
Outside India (International) |
Within 10 days from date of submission of input details |
International delivery times depend on the customs process in your country. Please contact our Customer Support for region-specific queries.
|
✅ Authentic Sourcing & Multi-Level Inspection AapkeSitare sources authentic Gemstones, Rudraksha, and Yantras directly from their origin sources. Before every shipment, products undergo a multi-level quality inspection. We keep customers informed throughout the order process by sharing photographs of the actual product before dispatch. |
|
📦 No Returns Policy Due to the personalised and ritually energised nature of our products, we DO NOT accept returns of physical products once the order has been shipped. In case of any discrepancy between the product and its description, please contact our Customer Support BEFORE the product is shipped. |
If you wish to change your product, contact our Customer Support before we ship. All exchanges are at the sole discretion of the Management on a case-to-case basis.
If you identify a manufacturing defect or shipment damage after receipt, you may request a replacement within 48 hours of receipt. No replacement request will be entertained after the expiry of 48 hours from delivery.
To initiate a replacement, email support@aapkesitare.com with:
|
Refund Type |
Processing Time |
|
Approved cancellations (pre-ship, India) |
Via original payment method within 15 days |
|
Approved cancellations (pre-ship, International) |
Via original payment method within 15 days |
|
Wallet top-up technical errors |
Credited to wallet within 24–48 hours |
|
🌐 International Customers — Please Read Each country imposes its own customs duties, VAT, and import taxes. We do not assume any responsibility for these duties and taxes as they are outside our control. It is entirely the responsibility of the buyer to settle any customs duties with their local customs authority. In most countries, import duty on such items ranges around 1%; however, rates vary and may change. |
|
📋 Advisory for International Buyers You are strongly advised to contact your local customs office for exact information on import duties, VAT, and applicable taxes before placing your order. For any other queries, please reach out to us at support@aapkesitare.com. |
|
🔁 International Order Cancellation After Dispatch If a customer cancels or refuses an international order AFTER it has been dispatched, the customer will be responsible for any VAT or customs duties charged by their country when returning the package. A refund of the balance amount (after deducting all applicable fees, duties, and VAT) will be processed only after we receive the returned item. |
D. PUJA SERVICES
|
Cancellation Timing |
Refund Applicable |
|
Within 24 hours of booking AND before confirmation |
Full refund |
|
After confirmation, more than 72 hours before puja date |
50% refund |
|
Within 72 hours of scheduled puja date |
No refund |
|
After puja has been performed |
No refund under any circumstances |
|
Cancellation by AapkeSitare |
Full refund |
|
🪔 Note on Puja Outcomes No refund will be issued on the basis of expectations about the results or outcomes of a Puja. Puja is a spiritual and faith-based service; AapkeSitare does not guarantee any specific worldly results. |
E. WALLET TOP-UPS & BALANCE
Wallet top-ups are generally non-refundable once credited. The wallet balance is intended for use on consultation sessions, reports, and products available on the platform. Wallet balances are non-transferable and cannot be exchanged for cash.
F. HOW TO REQUEST A REFUND
If you are not satisfied with the outcome, escalate to: support@aapkesitare.com (subject: "Escalation – Refund Request"). We aim to resolve all escalated disputes within 10 business days.
|
Contact Channel |
Details |
|
Customer Support Email |
support@aapkesitare.com |
|
Website |
www.aapkesitare.com/contact |
|
Response Time |
3–5 business days |
